UPX - Notice history

Brazilian Banks experiencing degraded performance

Operational

WhatsApp - Operational

Phone - Operational

E-mail - Operational

100.0% uptime
100.0% uptime

MCP Server - Operational

100.0% uptime
Dec 2024
Jan 2025
Feb 2025

USS Portal - Operational

100.0% uptime
Dec 2024
Jan 2025
Feb 2025

OAuth & Authentication - Operational

Brazilian Banks - Degraded performance

U.S. Banks - Operational

Canada Banks - Operational

U.K. Banks - Operational

AI MSS - Operational

100.0% uptime
Dec 2024
Jan 2025
Feb 2025

Notice history

View current status

Feb 2025

Instability detected at South America - IX.br São Paulo
Resolved11 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Partial instability in the PIX-EQUINIX-SP2 switching matrix at IX.br SP has been resolved. We will continue to monitor.

  • IdentifiedUTC

    We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible.

UPX Platform Dashboard. Access Issue
Resolved9 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The issue affecting access to the UPX Platform Dashboard has been resolved.

    We are currently monitoring the system to ensure stability.

    If you experience any further issues, please reach out to our support team.

  • IdentifiedUTC

    We are currently experiencing an issue affecting access to the UPX Platform Dashboard.

    Our team is working to restore access as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels.

    Thank you for your patience.

Jan 2025

Partial outage detected at South America - IX.br Rio de Janeiro
ResolvedPartial outage53 minutes
  • ResolvedUTC

    The previously detected unavailability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • UpdateUTC

    We identified an unavailability of our transport to IX Rio de Janeiro. We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We have detected an unavailability at IX Rio de Janeiro. Our team is monitoring the situation and working to restore normal service as soon as possible.

Flow Data Collection Failure
ResolvedPartial outage5 hours 57 minutes
  • ResolvedUTC

    We would like to inform you that data collection and graph display on the platform have been fully restored. Our team has implemented the necessary fixes to ensure the system's proper functioning.

    Thank you for your patience and understanding during this period.

  • MonitoringUTC

    The root cause of the flow data collection failure has been identified, and the service restoration process is currently underway.

    The platform's graphs have been restored and are being updated gradually. We continue to monitor the system to ensure full normalization. Thank you for your patience and understanding.

  • InvestigatingUTC

    We are currently experiencing a temporary failure in flow data collection, which may affect the display of graphs on the platform. Our team is aware of the issue and is working to resolve it as quickly as possible.

Dec 2024

Instability detected at South America - IX.br São Paulo
Resolved11 hours 45 minutes
  • ResolvedUTC

    We inform you that the IX São Paulo has been normalized after a partial unavailability in the switching matrix of PIX-Equinix-SP2 IX.br São Paulo, SP. Connectivity services are being restored, and we are closely monitoring the situation to ensure full network stability.
    For more information and real-time updates, please visit:

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • MonitoringUTC

    The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • IdentifiedUTC

    We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible.

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Dec 2024 to Feb 2025

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