UPX - Notice history

Brazilian Banks experiencing degraded performance

Operational

WhatsApp - Operational

Phone - Operational

E-mail - Operational

AI MSS - Operational

100% - uptime
Dec 2024
Jan 2025
Feb 2025

Notice history

Feb 2025

Instability detected at South America - IX.br São Paulo
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Partial instability in the PIX-EQUINIX-SP2 switching matrix at IX.br SP has been resolved. We will continue to monitor.

  • Identified
    UTC
    Identified

    We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible.

UPX Platform Dashboard. Access Issue
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issue affecting access to the UPX Platform Dashboard has been resolved.

    We are currently monitoring the system to ensure stability.

    If you experience any further issues, please reach out to our support team.

  • Identified
    UTC
    Identified

    We are currently experiencing an issue affecting access to the UPX Platform Dashboard.

    Our team is working to restore access as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels.

    Thank you for your patience.

Jan 2025

Partial outage detected at South America - IX.br Rio de Janeiro
  • Resolved
    UTC
    Resolved

    The previously detected unavailability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • Update
    UTC
    Update

    We identified an unavailability of our transport to IX Rio de Janeiro. We are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    We have detected an unavailability at IX Rio de Janeiro. Our team is monitoring the situation and working to restore normal service as soon as possible.

Flow Data Collection Failure
  • Resolved
    UTC
    Resolved

    We would like to inform you that data collection and graph display on the platform have been fully restored. Our team has implemented the necessary fixes to ensure the system's proper functioning.

    Thank you for your patience and understanding during this period.

  • Monitoring
    UTC
    Monitoring

    The root cause of the flow data collection failure has been identified, and the service restoration process is currently underway.

    The platform's graphs have been restored and are being updated gradually. We continue to monitor the system to ensure full normalization. Thank you for your patience and understanding.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a temporary failure in flow data collection, which may affect the display of graphs on the platform. Our team is aware of the issue and is working to resolve it as quickly as possible.

Dec 2024

Instability detected at South America - IX.br São Paulo
  • Resolved
    UTC
    Resolved

    We inform you that the IX São Paulo has been normalized after a partial unavailability in the switching matrix of PIX-Equinix-SP2 IX.br São Paulo, SP. Connectivity services are being restored, and we are closely monitoring the situation to ensure full network stability.
    For more information and real-time updates, please visit:

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    UTC
    Monitoring

    The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • Identified
    UTC
    Identified

    We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible.

Dec 2024 to Feb 2025

Next