UPX - Notice history

Brazilian Banks experiencing degraded performance

Operational

WhatsApp - Operational

Phone - Operational

E-mail - Operational

100.0% uptime
100.0% uptime

MCP Server - Operational

100.0% uptime
Mar 2025
Apr 2025
May 2025

USS Portal - Operational

100.0% uptime
Mar 2025
Apr 2025
May 2025

OAuth & Authentication - Operational

Brazilian Banks - Degraded performance

U.S. Banks - Operational

Canada Banks - Operational

U.K. Banks - Operational

AI MSS - Operational

100.0% uptime
Mar 2025
Apr 2025
May 2025

Notice history

View current status

May 2025

Instability detected at South America - IX.br Rio de Janeiro
Resolved1 hour 6 minutes
  • ResolvedUTC

    The previously detected instability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have detected an instability at IX Rio de Janeiro. Our team is monitoring the situation and working to restore normal service as soon as possible.

Instability detected at South America - IX.br São Paulo
ResolvedDegraded performance3 hours 15 minutes
  • ResolvedUTC

    The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • IdentifiedUTC

    We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible.

Apr 2025

Degraded Flow Graph Visualization
Resolved2 hours 21 minutes
  • ResolvedUTC

    The issue with flow graph visualization has been resolved.

    Data collection has been successfully re-established and systems are operating normally.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have identified the cause of the issue, and our team is actively working to restore stability to the flow graph visualization in Cockpit.

  • InvestigatingUTC
    We are currently investigating this incident.
UPX Platform Performance Issue
Resolved19 hours 51 minutes
  • ResolvedUTC

    The slowness affecting the UPX Platform has been fully resolved.

  • MonitoringUTC

    We've implemented a fix for the slowness affecting the UPX Platform and are currently monitoring the results to ensure stability.

  • IdentifiedUTC

    We are currently experiencing an issue that is causing slowness on the UPX Platform.

    Our team is actively working to resolve the issue and restore normal performance as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels.

    Thank you for your patience.

UPX Platform Performance Issue
Resolved5 hours 38 minutes
  • ResolvedUTC

    The slowness affecting the UPX Platform has been fully resolved.

  • MonitoringUTC

    We've implemented a fix for the slowness affecting the UPX Platform and are currently monitoring the results to ensure stability.

  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC

    We've identified the root cause of the slowness affecting the UPX Platform.

    Our team is working to fully restore performance as quickly as possible. We will continue to provide updates as we make progress. If you have any questions or need assistance, please reach out through one of our support channels.

    Thank you for your continued patience.

  • IdentifiedUTC

    We are currently experiencing an issue that is causing slowness on the UPX Platform.

    Our team is actively working to resolve the issue and restore normal performance as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels.

    Thank you for your patience.

Instability detected at South America - IX.br São Paulo
Resolved9 minutes
  • ResolvedUTC

    The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • IdentifiedUTC

    We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible.

Mar 2025

Instability detected at South America - IX.br São Paulo
Resolved5 minutes
  • ResolvedUTC

    Between 11:31 and 11:33 (UTC -3) on March 25, 2025, a Layer 2 loop occurred in the IX São Paulo peering fabric, affecting connectivity for participants at this location.

    The issue has been identified and resolved by the IX team, and the network is now fully operational.

    Our backbone remained fully intact throughout the incident, but networks relying on IX for IP transit or regional peering may have experienced temporary degradation when communicating with UPX.

    We continue to monitor the situation and are available for any further assistance.

  • IdentifiedUTC

    We have detected instabilities in the IX São Paulo infrastructure, which may impact the connectivity of various autonomous systems in Brazil. Although our backbone remains fully operational, ISPs and networks that rely on IX São Paulo for IP transit or regional peering may experience degradation when communicating with UPX.

    We continue to monitor the situation and recommend that affected operators evaluate alternative routes to mitigate the impact of this instability.

UPX Platform ASN Monitor Issue
Resolved

  • We are currently experiencing an issue affecting access to the UPX Platform ASN Monitor.

    Our team is working to restore access as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels.

    Thank you for your patience.

    UTC

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