UPX Status - Incident history

Degraded connections to specific Brazilian banks

Tue, 6 Oct 2026 20:05:18 +0000

Type: Incident

Affected Components:

Oct 6, 20:05:18 GMT+0
Identified - Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: BV - Private; unstable: Santander Empresas). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Degraded connections to specific Brazilian banks

Thu, 1 Oct 2026 17:05:28 +0000

Type: Incident

Duration: 8 hours

Affected Components:

Oct 1, 17:05:28 GMT+0
Identified - Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: BV - Private; unstable: Banco Mercantil Empresas, Crefisa Empresas, Stone Pagamentos, Stone Pagamentos Empresas). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Oct 2, 01:05:15 GMT+0
Resolved - All affected bank connections have recovered and are operating normally. Data syncs are back to normal..

Degraded connections to specific Brazilian banks

Tue, 21 Jul 2026 13:12:50 +0000

Type: Incident

Duration: 9 days and 50 minutes

Affected Components:

Jul 26, 07:00:53 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Safra Financeira, Santander Corretora, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 21, 13:12:50 GMT+0
Identified - Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 26, 01:44:44 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Santander Corretora, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 26, 11:00:41 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 08:15:30 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 26, 19:00:24 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 08:30:33 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 13:05:32 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas, Sicredi Empresas; unstable: Banco PAN, Itaú Emps, Safra Empresas, Safra Financeira, Santander Corretora, Sicredi Empresas (+2 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 27, 08:00:13 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas, Sicredi Empresas; unstable: Safra Financeira, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 27, 08:50:24 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas, Sicredi Empresas; unstable: Safra Financeira, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 13:10:33 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Sicredi Empresas; unstable: Banco PAN, Itaú Emps, Safra Empresas, Safra Financeira, Santander Corretora, Sicredi Empresas (+2 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 27, 08:55:25 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, Santander Cartões, Santander Cartões Empresas, Sicredi Empresas; unstable: Safra Financeira, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 08:35:34 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 08:50:37 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 13:15:34 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, Santander Cartões, Sicredi Empresas; unstable: Banco PAN, Itaú Emps, Safra Empresas, Safra Financeira, Santander Corretora, Sicredi Empresas (+2 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 14:55:58 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Caixa Tem, Itaú Emps, PicPay Negócios, Safra, Safra Empresas (+5 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 08:55:38 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 13:30:38 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas, Sicredi Empresas; unstable: Banco PAN, Itaú Emps, Safra Empresas, Safra Financeira, Santander Corretora, Sicredi Empresas (+2 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 09:10:42 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 09:30:46 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 14:00:44 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas, Sicredi Empresas; unstable: Banco PAN, Caixa Tem, Itaú Emps, Safra, Safra Empresas, Safra Financeira (+4 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 09:55:51 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 10:10:55 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 10:30:59 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, Santander Cartões; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 27, 19:00:38 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 10:36:00 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 14:20:48 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Caixa Tem, Itaú Emps, Safra, Safra Empresas, Safra Financeira (+4 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 03:55:34 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 04:35:42 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 04:50:45 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 04:55:46 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 05:10:51 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 05:15:51 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 11:00:07 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Empresas, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 27, 09:10:28 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas, Sicredi Empresas; unstable: Safra Financeira, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 05:30:55 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 11:50:16 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões; unstable: Banco PAN, Safra Empresas, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 11:55:20 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Empresas, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 06:10:03 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 06:30:08 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 15:50:08 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Banco PAN, Caixa Tem, Itaú Emps, PicPay Negócios, Safra, Safra Empresas (+5 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 06:35:09 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 27, 18:00:24 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Safra Financeira, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 06:50:11 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 07:10:15 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 07:35:21 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 07:50:24 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 07:55:25 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay Empresas, Santander Cartões Empresas; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 12:00:19 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Safra Empresas, Safra Financeira, Santander Corretora, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 13:00:31 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões, Santander Cartões Empresas; unstable: Banco PAN, Itaú Emps, Safra Empresas, Safra Financeira, Santander Corretora, Sicredi Empresas (+2 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 08:10:29 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas, Santander Cartões; unstable: Banco PAN, Safra Financeira, Sicredi Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 17:00:23 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Banco PAN, Caixa Tem, Itaú Emps, PicPay Negócios, Safra Financeira, Santander Corretora (+2 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 18:00:36 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Banco PAN, Caixa Tem, Itaú Emps, Safra Financeira, Santander Corretora, XP Banking Empresas (+1 more)). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 18:55:49 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Banco PAN, Caixa Tem, Safra Financeira, Santander Corretora, XP Banking Empresas, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 29, 07:00:26 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Caixa Tem, Safra Financeira, Santander Corretora, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 28, 22:55:41 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Banco PAN, Caixa Tem, Safra Financeira, Santander Corretora, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 29, 18:08:52 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Caixa Tem, Safra Financeira, Santander Corretora, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 30, 07:05:13 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Banco PAN, Bradesco Empresas, Caixa Tem, Safra Financeira, Santander Corretora, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 30, 08:05:33 GMT+0
Monitoring - Update — Our Open Finance data provider is reporting issues with specific Brazilian institutions (unavailable: Conta Simples, SafraPay, SafraPay Empresas; unstable: Bradesco Empresas, Caixa Tem, Safra Financeira, Santander Corretora, XP Investimentos). Connections to all other banks are operating normally. Queries against affected banks may fail or return stale data until the institutions recover. We are monitoring and this page will be updated automatically..

Jul 30, 14:02:59 GMT+0
Resolved - This incident is being closed. The remaining issues are limited to a small, stable set of institutions on our Open Finance data provider and are tracked as a known ongoing limitation rather than an active incident. The Brazilian Banks component reflects the current level of service, and a new incident will be opened if the impact widens..

Visual Dashboard Issues on UPX Platform

Mon, 8 Jun 2026 15:00:00 +0000

Type: Incident

Duration: 2 hours and 10 minutes

Affected Components:

Jun 8, 15:00:00 GMT+0
Identified - We are currently experiencing an issue affecting the visual dashboards and traffic graphs on the SASE by UPX platform. Please note that this issue is limited to the platform’s visual and reporting components. All mitigation operations remain active and are operating normally. Our technical team is already working to identify the root cause and restore full dashboard visibility as soon as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding..

Jun 8, 17:09:49 GMT+0
Resolved - The issue affecting the visual dashboards and traffic graphs on UPX platform has been resolved. Dashboard visibility has been restored, and all visual/reporting components are operating normally again..

Visual Dashboard Issues on UPX Platform

Sun, 31 May 2026 19:47:05 +0000

Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: ,

May 31, 19:47:05 GMT+0
Identified - We are currently experiencing an issue affecting the visual dashboards and traffic graphs on the SASE by UPX platform. Please note that this issue is limited to the platform’s visual and reporting components. All mitigation operations remain active and are operating normally. Our technical team is already working to identify the root cause and restore full dashboard visibility as soon as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding..

May 31, 20:50:16 GMT+0
Resolved - The issue affecting the visual dashboards and traffic graphs on UPX platform has been resolved. Dashboard visibility has been restored, and all visual/reporting components are operating normally again..

Login Instability

Wed, 29 Oct 2025 15:30:00 +0000

Type: Incident

Duration: 5 hours and 53 minutes

Affected Components: , , , , , , , , ,

Oct 29, 15:30:00 GMT+0
Identified - Due to a **service degradation in Microsoft systems**, some users may experience **difficulties logging into** the **UPX client platform**. **Users who are already authenticated** in their dashboards **are not affected** and can continue using the platform normally..

Oct 29, 21:23:24 GMT+0
Resolved - This incident has been resolved..

[IX.br] São Paulo - PIX EQUINIX-SP2 - Maintenance Window - Tuesday - 20250916 - 3am to 7am (UTC-3)

Tue, 16 Sep 2025 06:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components:

Sep 16, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 10:00:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 16, 06:00:00 GMT+0
Identified - **Dear all,** As informed by the [IX.br](http://IX.br) team, a maintenance window is scheduled for **September 16, 2025**, between **03:00 and 07:00 (UTC-3)**, at **PIX EQUINIX-SP2**. During this period, brief interruptions in traffic forwarding may occur for participants connected to this PIX. The **UPX backbone will remain fully operational**; however, customers relying on [IX.br](http://IX.br) São Paulo to reach UPX may experience temporary instability during the maintenance. More info: status.ix.br.

Maintenance Window - Thursday - 20250821 - 3am to 7am (UTC-3)

Thu, 21 Aug 2025 06:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components:

Aug 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 06:00:00 GMT+0
Identified - Dear all, As informed by the IX team, on August 21, 2025, between 03:00 and 07:00 (UTC-3), a maintenance window will take place at PIX EQUINIX-SP2. During this period, brief interruptions in traffic forwarding may occur for participants connected to this PIX. The UPX backbone will remain fully operational; however, customers who rely on [IX.br](http://IX.br) São Paulo to reach UPX may experience some instability during the [IX.br](http://IX.br) maintenance..

Aug 21, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Instability detected at South America - IX.br São Paulo

Wed, 13 Aug 2025 20:27:57 +0000

Type: Incident

Duration: 43 minutes

Affected Components:

Aug 13, 20:27:57 GMT+0
Monitoring - The instability at [IX.br](http://IX.br) São Paulo is still under investigation. The UPX backbone continues to operate without issues, but customers may continue to experience intermittent disruptions. Please follow for more information..

Aug 13, 20:50:28 GMT+0
Monitoring - Optic fiber cuts are causing unavailability in PIX Equinix-SP4 [IX.br](http://IX.br) Sao Paulo / SP Those responsible for the fibers were informed of the problem as soon as the disruption were identified, and they are working to recover the services. The UPX backbone continues to operate without issues. Please follow for more information..

Aug 13, 21:10:35 GMT+0
Resolved - The optical connection at PIX Equinix-SP4 has been successfully restored. Please follow for more information. This incident has been resolved..

Incident Investigation at São Paulo PoP

Mon, 11 Aug 2025 18:26:09 +0000

Type: Incident

Duration: 2 hours and 9 minutes

Affected Components:

Aug 11, 18:49:04 GMT+0
Identified - We have identified a massive issue in our Equinix/SP2 datacenter. The problem is physical, and we are working to manually switch our operations to Ascenty in São Paulo..

Aug 11, 18:26:09 GMT+0
Investigating - We are currently investigating this incident..

Aug 11, 20:34:48 GMT+0
Monitoring - The issue has been resolved and is related to the electrical system of our Equinix/SP2 PoP. It is currently normal and operational. We will provide details of the resolution of this incident shortly..

Aug 11, 20:34:48 GMT+0
Resolved - The incident has been resolved and was related to the electrical system of our Equinix/SP2 PoP. All operations are now normal and stable..

EQUINIX SP2 PIX maintenance (IX.br São Paulo)

Wed, 9 Jul 2025 08:30:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Jul 9, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 9, 08:30:00 GMT+0
Identified - [IX.br](http://IX.br) team is performing an maintenance window on EQUINIX-SP2 PIX. The UPX backbone is operational, but customers that relies on [IX.br](http://IX.br) São Paulo to reach UPX will suffer some instability during the [IX.br](http://IX.br) maintenance. Please follow the maintenance status on ..

Jul 9, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Instability detected at South America - IX.br São Paulo

Mon, 7 Jul 2025 15:26:00 +0000

Type: Incident

Duration: 3 hours and 50 minutes

Affected Components:

Jul 7, 15:45:01 GMT+0
Monitoring - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Jul 7, 15:26:00 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Jul 7, 19:15:57 GMT+0
Resolved - This incident has been resolved..

Instability detected at South America - IX.br Rio de Janeiro

Fri, 23 May 2025 23:40:00 +0000

Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

May 23, 23:40:00 GMT+0
Identified - We have detected an instability at IX Rio de Janeiro. Our team is monitoring the situation and working to restore normal service as soon as possible..

May 24, 00:16:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 24, 00:46:38 GMT+0
Resolved - The previously detected instability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Instability detected at South America - IX.br São Paulo

Thu, 22 May 2025 00:35:00 +0000

Type: Incident

Duration: 3 hours and 15 minutes

Affected Components:

May 22, 00:35:00 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

May 22, 03:50:00 GMT+0
Resolved - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Degraded Flow Graph Visualization

Wed, 30 Apr 2025 19:38:41 +0000

Type: Incident

Duration: 2 hours and 22 minutes

Apr 30, 19:38:41 GMT+0
Investigating - We are currently investigating this incident..

Apr 30, 21:27:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 30, 19:56:59 GMT+0
Identified - We have identified the cause of the issue, and our team is actively working to restore stability to the flow graph visualization in Cockpit..

Apr 30, 22:00:32 GMT+0
Resolved - The issue with flow graph visualization has been resolved. Data collection has been successfully re-established and systems are operating normally..

UPX Platform Performance Issue

Fri, 25 Apr 2025 19:58:50 +0000

Type: Incident

Duration: 19 hours and 51 minutes

Affected Components: ,

Apr 25, 19:58:50 GMT+0
Identified - We are currently experiencing an issue that is causing slowness on the UPX Platform. Our team is actively working to resolve the issue and restore normal performance as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Apr 26, 15:36:39 GMT+0
Monitoring - We've implemented a fix for the slowness affecting the UPX Platform and are currently monitoring the results to ensure stability..

Apr 26, 15:50:08 GMT+0
Resolved - The slowness affecting the UPX Platform has been fully resolved..

UPX Platform Performance Issue

Wed, 23 Apr 2025 20:45:00 +0000

Type: Incident

Duration: 5 hours and 38 minutes

Affected Components: ,

Apr 23, 23:11:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 24, 02:23:09 GMT+0
Resolved - The slowness affecting the UPX Platform has been fully resolved..

Apr 23, 20:45:00 GMT+0
Identified - We are currently experiencing an issue that is causing slowness on the UPX Platform. Our team is actively working to resolve the issue and restore normal performance as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Apr 23, 21:39:44 GMT+0
Identified - We've identified the root cause of the slowness affecting the UPX Platform. Our team is working to fully restore performance as quickly as possible. We will continue to provide updates as we make progress. If you have any questions or need assistance, please reach out through one of our support channels. Thank you for your continued patience..

Apr 24, 02:10:25 GMT+0
Monitoring - We've implemented a fix for the slowness affecting the UPX Platform and are currently monitoring the results to ensure stability..

Instability detected at South America - IX.br São Paulo

Fri, 4 Apr 2025 14:20:53 +0000

Type: Incident

Duration: 9 minutes

Affected Components:

Apr 4, 14:20:53 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Apr 4, 14:30:00 GMT+0
Resolved - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Instability detected at South America - IX.br São Paulo

Tue, 25 Mar 2025 14:30:00 +0000

Type: Incident

Duration: 5 minutes

Affected Components:

Mar 25, 14:30:00 GMT+0
Identified - We have detected instabilities in the IX São Paulo infrastructure, which may impact the connectivity of various autonomous systems in Brazil. Although our backbone remains **fully operational**, ISPs and networks that rely on IX São Paulo for IP transit or regional peering may experience degradation when communicating with UPX. We continue to monitor the situation and recommend that affected operators evaluate alternative routes to mitigate the impact of this instability..

Mar 25, 14:35:00 GMT+0
Resolved - Between **11:31 and 11:33 (UTC -3) on March 25, 2025**, a **Layer 2 loop** occurred in the IX **São Paulo** peering fabric, affecting connectivity for participants at this location. The issue has been **identified and resolved** by the IX team, and the network is now **fully operational**. Our backbone remained **fully intact throughout the incident**, but networks relying on IX for IP transit or regional peering may have experienced temporary degradation when communicating with UPX. We continue to monitor the situation and are available for any further assistance..

UPX Platform ASN Monitor Issue

Thu, 20 Mar 2025 18:36:54 +0000

Type: Incident

Mar 20, 18:36:54 GMT+0
Resolved - We are currently experiencing an issue affecting access to the **UPX Platform ASN Monitor**. Our team is working to restore access as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Instability detected at South America - IX.br São Paulo

Fri, 7 Feb 2025 00:18:54 +0000

Type: Incident

Duration: 12 minutes

Affected Components:

Feb 7, 00:30:32 GMT+0
Resolved - This incident has been resolved..

Feb 7, 00:18:54 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Feb 7, 00:25:21 GMT+0
Monitoring - Partial instability in the PIX-EQUINIX-SP2 switching matrix at [IX.br](http://IX.br) SP has been resolved. We will continue to monitor..

UPX Platform Dashboard. Access Issue

Wed, 5 Feb 2025 14:40:12 +0000

Type: Incident

Duration: 10 minutes

Affected Components:

Feb 5, 14:40:12 GMT+0
Identified - We are currently experiencing an issue affecting access to the **UPX Platform Dashboard**. Our team is working to restore access as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Feb 5, 14:43:24 GMT+0
Monitoring - The issue affecting access to the **UPX Platform Dashboard** has been **resolved**. We are currently monitoring the system to ensure stability. If you experience any further issues, please reach out to our support team..

Feb 5, 14:50:00 GMT+0
Resolved - This incident has been resolved..

Partial outage detected at South America - IX.br Rio de Janeiro

Tue, 21 Jan 2025 13:25:45 +0000

Type: Incident

Duration: 53 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Jan 21, 13:25:45 GMT+0
Identified - We have detected an unavailability at IX Rio de Janeiro. Our team is monitoring the situation and working to restore normal service as soon as possible..

Jan 21, 13:34:22 GMT+0
Identified - We identified an unavailability of our transport to IX Rio de Janeiro. We are continuing to work on a fix for this incident..

Jan 21, 14:19:00 GMT+0
Resolved - The previously detected unavailability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Flow Data Collection Failure

Wed, 8 Jan 2025 17:12:00 +0000

Type: Incident

Duration: 5 hours and 57 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Jan 8, 17:12:00 GMT+0
Investigating - We are currently experiencing a temporary failure in flow data collection, which may affect the display of graphs on the platform. Our team is aware of the issue and is working to resolve it as quickly as possible..

Jan 8, 20:30:48 GMT+0
Monitoring - The root cause of the flow data collection failure has been identified, and the service restoration process is currently underway. The platform's graphs have been restored and are being updated gradually. We continue to monitor the system to ensure full normalization. Thank you for your patience and understanding..

Jan 8, 23:09:11 GMT+0
Resolved - We would like to inform you that data collection and graph display on the platform have been fully restored. Our team has implemented the necessary fixes to ensure the system's proper functioning. Thank you for your patience and understanding during this period..

Instability detected at South America - IX.br São Paulo

Fri, 13 Dec 2024 01:45:57 +0000

Type: Incident

Duration: 11 hours and 46 minutes

Affected Components:

Dec 13, 01:45:57 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Dec 13, 12:22:16 GMT+0
Monitoring - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Dec 13, 12:33:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 13, 13:31:44 GMT+0
Resolved - We inform you that the IX São Paulo has been normalized after a partial unavailability in the switching matrix of PIX-Equinix-SP2 [IX.br](http://IX.br) São Paulo, SP. Connectivity services are being restored, and we are closely monitoring the situation to ensure full network stability. For more information and real-time updates, please visit: * [IX.br](http://IX.br) Status Page: .