UPX - Notice history

Between 11:31 and 11:33 (UTC -3) on March 25, 2025, a Layer 2 loop occurred in the IX São Paulo peering fabric, affecting connectivity for participants at this location.

The issue has been identified and resolved by the IX team, and the network is now fully operational.

Our backbone remained fully intact throughout the incident, but networks relying on IX for IP transit or regional peering may have experienced temporary degradation when communicating with UPX.

We continue to monitor the situation and are available for any further assistance.

The issue affecting access to the UPX Platform Dashboard has been resolved.

We are currently monitoring the system to ensure stability.

If you experience any further issues, please reach out to our support team.

The previously detected unavailability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

We identified an unavailability of our transport to IX Rio de Janeiro. We are continuing to work on a fix for this incident.

We would like to inform you that data collection and graph display on the platform have been fully restored. Our team has implemented the necessary fixes to ensure the system's proper functioning.

Thank you for your patience and understanding during this period.

The root cause of the flow data collection failure has been identified, and the service restoration process is currently underway.

The platform's graphs have been restored and are being updated gradually. We continue to monitor the system to ensure full normalization. Thank you for your patience and understanding.