UPX - Notice history

Brazilian Banks experiencing degraded performance

Operational

WhatsApp - Operational

Phone - Operational

E-mail - Operational

AI MSS - Operational

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Login Instability
Resolved5 hours 53 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Due to a service degradation in Microsoft systems, some users may experience difficulties logging into the UPX client platform.

    Users who are already authenticated in their dashboards are not affected and can continue using the platform normally.

Sep 2025

SEP16
[IX.br] São Paulo - PIX EQUINIX-SP2 - Maintenance Window - Tuesday - 20250916 - 3am to 7am (UTC-3)
CompletedMaintenance4 hours
  • Completed
    16, September 2025 at 10:00 AMUTC
    Completed
    16, September 2025 at 10:00 AMUTC
    Maintenance has completed successfully.
  • In progress
    16, September 2025 at 6:00 AMUTC
    In progress
    16, September 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    16, September 2025 at 6:00 AMUTC
    Planned
    16, September 2025 at 6:00 AMUTC

    Dear all,

    As informed by the IX.br team, a maintenance window is scheduled for September 16, 2025, between 03:00 and 07:00 (UTC-3), at PIX EQUINIX-SP2.

    During this period, brief interruptions in traffic forwarding may occur for participants connected to this PIX.

    The UPX backbone will remain fully operational; however, customers relying on IX.br São Paulo to reach UPX may experience temporary instability during the maintenance.

    More info: status.ix.br

Aug 2025

AUG21
Maintenance Window - Thursday - 20250821 - 3am to 7am (UTC-3)
CompletedMaintenance4 hours
  • Completed
    21, August 2025 at 10:00 AMUTC
    Completed
    21, August 2025 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    21, August 2025 at 6:00 AMUTC
    In progress
    21, August 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    21, August 2025 at 6:00 AMUTC
    Planned
    21, August 2025 at 6:00 AMUTC

    Dear all,

    As informed by the IX team, on August 21, 2025, between 03:00 and 07:00 (UTC-3), a maintenance window will take place at PIX EQUINIX-SP2.

    During this period, brief interruptions in traffic forwarding may occur for participants connected to this PIX.

    The UPX backbone will remain fully operational; however, customers who rely on IX.br São Paulo to reach UPX may experience some instability during the IX.br maintenance.

Instability detected at South America - IX.br São Paulo
Resolved42 minutes
  • Resolved
    UTC
    Resolved

    The optical connection at PIX Equinix-SP4 has been successfully restored.


    Please follow https://status.ix.br for more information.


    This incident has been resolved.

  • Update
    UTC
    Update

    Optic fiber cuts are causing unavailability in PIX Equinix-SP4 IX.br Sao Paulo / SP

    Those responsible for the fibers were informed of the problem as soon as the disruption were identified, and they are working to recover the services.

    The UPX backbone continues to operate without issues.

    Please follow https://status.ix.br for more information.

  • Monitoring
    UTC
    Monitoring

    The instability at IX.br São Paulo is still under investigation. The UPX backbone continues to operate without issues, but customers may continue to experience intermittent disruptions. Please follow https://status.ix.br for more information.

Incident Investigation at São Paulo PoP
Resolved2 hours 8 minutes
  • Monitoring
    UTC
    Monitoring

    The issue has been resolved and is related to the electrical system of our Equinix/SP2 PoP. It is currently normal and operational. We will provide details of the resolution of this incident shortly.

  • Resolved
    UTC
    Resolved

    The incident has been resolved and was related to the electrical system of our Equinix/SP2 PoP. All operations are now normal and stable.

  • Identified
    UTC
    Identified
    We have identified a massive issue in our Equinix/SP2 datacenter. The problem is physical, and we are working to manually switch our operations to Ascenty in São Paulo.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

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