Duration: 5 hours and 53 minutes

Affected Components: DDoS Defense, Threat Protection, SNMP, Web Application Firewall (WAF), ASN Monitor, Flow, BGP, Secure Cloud Exchange, , , Observability → Core Platform →

Oct 29, 15:30:00 GMT+0
Identified - Due to a **service degradation in Microsoft systems**, some users may experience **difficulties logging into** the **UPX client platform**. **Users who are already authenticated** in their dashboards **are not affected** and can continue using the platform normally..

Oct 29, 21:23:24 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: São Paulo

Sep 16, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 10:00:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 16, 06:00:00 GMT+0
Identified - **Dear all,** As informed by the [IX.br](http://IX.br) team, a maintenance window is scheduled for **September 16, 2025**, between **03:00 and 07:00 (UTC-3)**, at **PIX EQUINIX-SP2**. During this period, brief interruptions in traffic forwarding may occur for participants connected to this PIX. The **UPX backbone will remain fully operational**; however, customers relying on [IX.br](http://IX.br) São Paulo to reach UPX may experience temporary instability during the maintenance. More info: status.ix.br.

Duration: 4 hours

Affected Components: São Paulo

Aug 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 06:00:00 GMT+0
Identified - Dear all, As informed by the IX team, on August 21, 2025, between 03:00 and 07:00 (UTC-3), a maintenance window will take place at PIX EQUINIX-SP2. During this period, brief interruptions in traffic forwarding may occur for participants connected to this PIX. The UPX backbone will remain fully operational; however, customers who rely on [IX.br](http://IX.br) São Paulo to reach UPX may experience some instability during the [IX.br](http://IX.br) maintenance..

Aug 21, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 43 minutes

Affected Components: São Paulo

Aug 13, 20:27:57 GMT+0
Monitoring - The instability at [IX.br](http://IX.br) São Paulo is still under investigation. The UPX backbone continues to operate without issues, but customers may continue to experience intermittent disruptions. Please follow <https://status.ix.br> for more information..

Aug 13, 20:50:28 GMT+0
Monitoring - Optic fiber cuts are causing unavailability in PIX Equinix-SP4 [IX.br](http://IX.br) Sao Paulo / SP Those responsible for the fibers were informed of the problem as soon as the disruption were identified, and they are working to recover the services. The UPX backbone continues to operate without issues. Please follow <https://status.ix.br> for more information..

Aug 13, 21:10:35 GMT+0
Resolved - The optical connection at PIX Equinix-SP4 has been successfully restored. Please follow <https://status.ix.br> for more information. This incident has been resolved..

Duration: 2 hours and 9 minutes

Affected Components: São Paulo

Aug 11, 18:49:04 GMT+0
Identified - We have identified a massive issue in our Equinix/SP2 datacenter. The problem is physical, and we are working to manually switch our operations to Ascenty in São Paulo..

Aug 11, 18:26:09 GMT+0
Investigating - We are currently investigating this incident..

Aug 11, 20:34:48 GMT+0
Monitoring - The issue has been resolved and is related to the electrical system of our Equinix/SP2 PoP. It is currently normal and operational. We will provide details of the resolution of this incident shortly..

Aug 11, 20:34:48 GMT+0
Resolved - The incident has been resolved and was related to the electrical system of our Equinix/SP2 PoP. All operations are now normal and stable..

Duration: 1 hour

Affected Components: São Paulo

Jul 9, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 9, 08:30:00 GMT+0
Identified - [IX.br](http://IX.br) team is performing an maintenance window on EQUINIX-SP2 PIX. The UPX backbone is operational, but customers that relies on [IX.br](http://IX.br) São Paulo to reach UPX will suffer some instability during the [IX.br](http://IX.br) maintenance. Please follow the maintenance status on <https://status.ix.br>..

Jul 9, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 50 minutes

Affected Components: São Paulo

Jul 7, 15:45:01 GMT+0
Monitoring - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Jul 7, 15:26:00 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Jul 7, 19:15:57 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 7 minutes

Affected Components: Rio de Janeiro

May 23, 23:40:00 GMT+0
Identified - We have detected an instability at IX Rio de Janeiro. Our team is monitoring the situation and working to restore normal service as soon as possible..

May 24, 00:16:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 24, 00:46:38 GMT+0
Resolved - The previously detected instability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Duration: 3 hours and 15 minutes

Affected Components: São Paulo

May 22, 00:35:00 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

May 22, 03:50:00 GMT+0
Resolved - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Duration: 2 hours and 22 minutes

Apr 30, 19:38:41 GMT+0
Investigating - We are currently investigating this incident..

Apr 30, 21:27:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 30, 19:56:59 GMT+0
Identified - We have identified the cause of the issue, and our team is actively working to restore stability to the flow graph visualization in Cockpit..

Apr 30, 22:00:32 GMT+0
Resolved - The issue with flow graph visualization has been resolved. Data collection has been successfully re-established and systems are operating normally..

Duration: 19 hours and 51 minutes

Affected Components: API, Management Console

Apr 25, 19:58:50 GMT+0
Identified - We are currently experiencing an issue that is causing slowness on the UPX Platform. Our team is actively working to resolve the issue and restore normal performance as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Apr 26, 15:36:39 GMT+0
Monitoring - We've implemented a fix for the slowness affecting the UPX Platform and are currently monitoring the results to ensure stability..

Apr 26, 15:50:08 GMT+0
Resolved - The slowness affecting the UPX Platform has been fully resolved..

Duration: 5 hours and 38 minutes

Affected Components: API, Management Console

Apr 23, 23:11:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 24, 02:23:09 GMT+0
Resolved - The slowness affecting the UPX Platform has been fully resolved..

Apr 23, 20:45:00 GMT+0
Identified - We are currently experiencing an issue that is causing slowness on the UPX Platform. Our team is actively working to resolve the issue and restore normal performance as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Apr 23, 21:39:44 GMT+0
Identified - We've identified the root cause of the slowness affecting the UPX Platform. Our team is working to fully restore performance as quickly as possible. We will continue to provide updates as we make progress. If you have any questions or need assistance, please reach out through one of our support channels. Thank you for your continued patience..

Apr 24, 02:10:25 GMT+0
Monitoring - We've implemented a fix for the slowness affecting the UPX Platform and are currently monitoring the results to ensure stability..

Duration: 9 minutes

Affected Components: São Paulo

Apr 4, 14:20:53 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Apr 4, 14:30:00 GMT+0
Resolved - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Duration: 5 minutes

Affected Components: São Paulo

Mar 25, 14:30:00 GMT+0
Identified - We have detected instabilities in the IX São Paulo infrastructure, which may impact the connectivity of various autonomous systems in Brazil. Although our backbone remains **fully operational**, ISPs and networks that rely on IX São Paulo for IP transit or regional peering may experience degradation when communicating with UPX. We continue to monitor the situation and recommend that affected operators evaluate alternative routes to mitigate the impact of this instability..

Mar 25, 14:35:00 GMT+0
Resolved - Between **11:31 and 11:33 (UTC -3) on March 25, 2025**, a **Layer 2 loop** occurred in the IX **São Paulo** peering fabric, affecting connectivity for participants at this location. The issue has been **identified and resolved** by the IX team, and the network is now **fully operational**. Our backbone remained **fully intact throughout the incident**, but networks relying on IX for IP transit or regional peering may have experienced temporary degradation when communicating with UPX. We continue to monitor the situation and are available for any further assistance..

Mar 20, 18:36:54 GMT+0
Resolved - We are currently experiencing an issue affecting access to the **UPX Platform ASN Monitor**. Our team is working to restore access as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Duration: 12 minutes

Affected Components: São Paulo

Feb 7, 00:30:32 GMT+0
Resolved - This incident has been resolved..

Feb 7, 00:18:54 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Feb 7, 00:25:21 GMT+0
Monitoring - Partial instability in the PIX-EQUINIX-SP2 switching matrix at [IX.br](http://IX.br) SP has been resolved. We will continue to monitor..

Duration: 10 minutes

Affected Components: Management Console

Feb 5, 14:40:12 GMT+0
Identified - We are currently experiencing an issue affecting access to the **UPX Platform Dashboard**. Our team is working to restore access as soon as possible. In the meantime, if you have any questions or need assistance, please feel free to contact us through one of our support channels. Thank you for your patience..

Feb 5, 14:43:24 GMT+0
Monitoring - The issue affecting access to the **UPX Platform Dashboard** has been **resolved**. We are currently monitoring the system to ensure stability. If you experience any further issues, please reach out to our support team..

Feb 5, 14:50:00 GMT+0
Resolved - This incident has been resolved..

Duration: 53 minutes

Affected Components: Salvador, Vitória, ASN Monitor, Miami, Porto Alegre, E-mail, Phone, São Paulo, Rio de Janeiro, DDoS Defense, WhatsApp, Buenos Aires, Guadalajara, Monterrey, Dallas, Mumbai, New York, Los Angeles, Austin, Chicago, Tokyo, Hong Kong, Singapore, Paris, Frankfurt, London, API, Milan, Tel-Aviv, Dubai, Amsterdam, Management Console, Web Application Firewall (WAF), Threat Protection, Secure Cloud Exchange, Flow, SNMP, BGP, Amazon Web Service (AWS), Azure, IBM, Oracle, Fortaleza

Jan 21, 13:25:45 GMT+0
Identified - We have detected an unavailability at IX Rio de Janeiro. Our team is monitoring the situation and working to restore normal service as soon as possible..

Jan 21, 13:34:22 GMT+0
Identified - We identified an unavailability of our transport to IX Rio de Janeiro. We are continuing to work on a fix for this incident..

Jan 21, 14:19:00 GMT+0
Resolved - The previously detected unavailability at IX Rio de Janeiro has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Duration: 5 hours and 57 minutes

Affected Components: Salvador, Vitória, ASN Monitor, Miami, Porto Alegre, E-mail, Phone, São Paulo, Rio de Janeiro, DDoS Defense, , , WhatsApp, Buenos Aires, Guadalajara, Monterrey, Dallas, Mumbai, New York, , Los Angeles, Austin, Chicago, , Tokyo, Hong Kong, Singapore, Paris, Frankfurt, London, API, Milan, Tel-Aviv, Dubai, Amsterdam, Management Console, Web Application Firewall (WAF), Threat Protection, , Secure Cloud Exchange, Flow, SNMP, BGP, Amazon Web Service (AWS), Azure, IBM, Oracle, Fortaleza, North America → South America → EMEA → APAC → Observability →

Jan 8, 17:12:00 GMT+0
Investigating - We are currently experiencing a temporary failure in flow data collection, which may affect the display of graphs on the platform. Our team is aware of the issue and is working to resolve it as quickly as possible..

Jan 8, 20:30:48 GMT+0
Monitoring - The root cause of the flow data collection failure has been identified, and the service restoration process is currently underway. The platform's graphs have been restored and are being updated gradually. We continue to monitor the system to ensure full normalization. Thank you for your patience and understanding..

Jan 8, 23:09:11 GMT+0
Resolved - We would like to inform you that data collection and graph display on the platform have been fully restored. Our team has implemented the necessary fixes to ensure the system's proper functioning. Thank you for your patience and understanding during this period..

Duration: 11 hours and 46 minutes

Affected Components: São Paulo

Dec 13, 01:45:57 GMT+0
Identified - We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible..

Dec 13, 12:22:16 GMT+0
Monitoring - The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability..

Dec 13, 12:33:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 13, 13:31:44 GMT+0
Resolved - We inform you that the IX São Paulo has been normalized after a partial unavailability in the switching matrix of PIX-Equinix-SP2 [IX.br](http://IX.br) São Paulo, SP. Connectivity services are being restored, and we are closely monitoring the situation to ensure full network stability. For more information and real-time updates, please visit: * [IX.br](http://IX.br) Status Page: <https://status.ix.br/>.