UPX - Instability detected at South America - IX.br São Paulo – Incident details

All systems operational

Instability detected at South America - IX.br São Paulo

Resolved
Operational
Started 4 months agoLasted about 12 hours

Affected

Network Backbone

Major outage from 1:45 AM to 12:33 PM, Partial outage from 12:33 PM to 1:31 PM

South America

Major outage from 1:45 AM to 12:33 PM, Partial outage from 12:33 PM to 1:31 PM

São Paulo

Major outage from 1:45 AM to 12:33 PM, Partial outage from 12:33 PM to 1:31 PM

Updates
  • Resolved
    Resolved

    We inform you that the IX São Paulo has been normalized after a partial unavailability in the switching matrix of PIX-Equinix-SP2 IX.br São Paulo, SP. Connectivity services are being restored, and we are closely monitoring the situation to ensure full network stability.
    For more information and real-time updates, please visit:

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    Monitoring

    The previously detected instability at IX São Paulo has been resolved. Services are back to normal, and we are monitoring to ensure continued stability.

  • Identified
    Identified

    We have detected an instability at IX São Paulo. Our team is monitoring the situation and working to restore normal service as soon as possible.